Royal Jordanian undergoes digital transformation with Amadeus

first_imgThe airline signs for a full suite of Amadeus IT solutions, and renews its distribution agreement with Amadeus, to improve the traveller experienceRoyal Jordanian has signed for the full Amadeus Altéa suite, through the process by which all its critical systems including reservation, inventory and departure control will be moving onto Altéa technology, as well as renewing its distribution agreement with Amadeus.The new agreement supports Royal Jordanian’s efforts to enhance the customers’ experience from the moment they plan to book until they board the aircraft. The innovative solutions give passengers more options, like paying for services at the airport or paying a small fee for locking a fare at a particular price when they book online.Stefan Pichler, President, Royal Jordanian said, “One of the key success pillars in our turnaround plan is the continuous enhancement of passenger services across all touch points. In line with Royal Jordanian’s technology strategy, and in an effort to anticipate the evolution of our traveller experience, we are delighted to expand our core systems portfolio in the passengers’ service with Amadeus.”Passengers will benefit from improved RJ call centre and sales teams who will be better able to offer Royal Jordanian products to customers, allowing for a more flexible offering and personalised packages that suit passenger needs. In addition, through Amadeus’ Altéa technology, Royal Jordanian will have access to the latest NDC capabilities.This move sees Royal Jordanian’s transition away from the current technology environment, in which its processes were handled across multiple vendors and different systems, to a single integrated platform that will allow the airline to better serve passengers and benefit from streamlined internal processes. Furthermore, during disruption times, passengers will be able to rebook themselves onto flights easily and use self-service tools.The full suite of Amadeus IT solutions will also support Royal Jordanian’s strategy aimed at increasing revenues by upselling ancillary services through multiple channels, improving RJ’s competitiveness and business performance and helping it better measure its key performance indicators.last_img read more